Lead and helpers
Every work order has one lead mechanic. Bigger jobs can take helpers as well, each working under the same work order.
Mechanics
Every mechanic sees their own jobs, and the office keeps the figures
Each work order gets a lead mechanic and, when needed, helpers. Their labour is timed and the office can watch progress, while mechanics work in the browser on a phone or a shop computer and never see repair costs.
Included from the Pro plan
| Work order | Status |
|---|---|
| WO-3184, T-219 brake chamber | Waiting for parts |
| WO-3190, TR-412 PM service | Accepted |
| WO-3193, T-226 coolant leak | In progress |
Timer running on WO-3193
How the shop floor uses RigMD
Text, email, accept
On assignment the lead is sent a text and an email, and accepting the job shows the office it is in hand.
Timers per mechanic
Each mechanic clocks their own time on the job with a start and stop timer, and a manual entry patches any gap.
No prices on the floor
Hourly rates and the parts and labour totals exist, but the Mechanic role shows none of them.
Comments and pictures
Comments trigger email alerts, and before and after pictures can be added straight from the phone camera.
Stalled for parts
Mark a job as waiting for parts and its creator gets an email; restart it and the lead hears about it by email and text.
A login that shows only the shop
Signed in under the Mechanic role, a mechanic sees work-order pages and nothing more. The My Work page holds their assigned jobs, so the shift starts with their own queue instead of loads, settlements or office reports.
Nothing has to be downloaded. The web app runs in any browser, on a phone under the truck or a computer at the parts counter, and each job shows its status, from open and accepted through in progress and waiting for parts to completed or cancelled, so the office can check on it without a walk through the shop.
Labour time you can rely on
Because every mechanic has their own timer, a brake job on T-219 shared by a lead and a helper keeps two separate sets of hours. A forgotten timer is fixed with a manual entry, and the mechanic’s hourly rate converts the hours into the labour line next to the parts.
Keeping costs out of the Mechanic role means you can measure true labour cost without showing wage rates to everyone in the bay. Work order totals flow into cost per vehicle on the maintenance costs page, and a mechanic’s history can be downloaded as a CSV. All of this is part of Pro; compare plans on pricing.
How it works
One job, assignment to completion
- 1
Add the mechanics
Each mechanic gets the Mechanic role and an hourly rate.
- 2
Hand out the job
Pick the lead and the helpers; the lead is texted and emailed at once.
- 3
Work it through
Once the lead accepts, timers run and comments and pictures collect on the job.
- 4
Close it out
Complete the work order, and the office gets totals the mechanics never see.
Mechanics is included from Pro
Starter
For smaller fleets getting service and inspections organized
$2CADper vehicle
per month
Billed annually, in Canadian dollars
or $2.50 CAD billed monthly
Records, PM reminders and driver inspections for every truck and trailer.
- Truck and trailer records with documents
- PM schedules by days and kilometres or miles
- Due and overdue reminders by email
- Driver trip inspections in the Driver app
- Registration, insurance and periodic inspection renewals
- Odometer from your Motive, Samsara or Radical ELD
Pro
For fleets that run their own shop or mechanics
$3.50CADper vehicle
per month
Billed annually, in Canadian dollars
Billed annually only
Includes this feature
Everything in Starter, plus the shop:
- Work orders with statuses and priorities
- PM work orders opened automatically
- Mechanic role, job assignment and labour timers
- Out-of-service downtime on the dispatch board
- Outside shop invoices read by AI
- Cost per vehicle as a page, CSV and PDF
Premium
For fleets that stock parts and track tires and warranties
$5CADper vehicle
per month
Billed annually, in Canadian dollars
Billed annually only
Includes this feature
Everything in Pro, plus parts and tires:
- Parts stock with reorder points
- Parts picked onto work orders adjust stock
- Low-stock email and AI invoice restocking
- Tire positions, tread readings and retreads
- Warranty expiry emails by date and mileage
- Quebec SAAQ PM inspection forms
Prices are per truck or trailer, per month, in Canadian dollars (CAD), before tax. Every RigMD account is set up by our team: tell us about your fleet on the contact page and we will confirm your plan and price before anything is billed.
Questions, answered
Is there anything to install?
No. Mechanics use the web app in the browser on a phone or a desktop, with one login for the bay and the parts counter.
Can mechanics see repair costs?
No. The office has the parts and labour totals; mechanics use the same work-order pages with the figures hidden.
What appears when a mechanic logs in?
Only work-order pages, opening on a My Work page of their own jobs.
How is a mechanic told about new work?
When a work order is assigned, its lead mechanic is sent a text and an email, and then accepts it.
What if a job stalls for parts?
Switching it to waiting for parts sends an email to the work order’s creator. Resuming it tells the lead by text and email.
Is the Mechanic role on Starter?
No, it starts on Pro. Starter has PM schedules, trip inspections and fleet records; Pro brings work orders, the Mechanic role and labour tracking. Compare on pricing.
Related features
Work orders
Repairs, PM, inspections and breakdowns on one work order, with mechanics, labour and parts, and a PDF at the end.
Maintenance costs
Maintenance spend for each truck and trailer, combining your own work orders with outside invoices, ready to export.
Preventive maintenance
Service intervals in days, kilometres or both, driven by ELD odometer readings and checked every day.
Give every mechanic a clear queue and keep the figures with the office.
Tell us about your fleet and we will set up your RigMD account.