Job type and priority
Each work order is a PM, a repair, an inspection or a breakdown, with a priority. Its status runs open, then accepted, in progress, waiting for parts, and finally completed or cancelled.
Work orders
Run every repair, PM and breakdown on a work order your shop can follow
Whether a truck needs a repair, its PM, an inspection or a tow-in after breaking down, the job goes on a work order. Choose the mechanics, log their hours and the parts, and once the job is closed the driver is emailed that the truck can roll again.
Included from the Pro plan
| Line | Total |
|---|---|
| Labour: diagnose air leak, 0.8 h | 76.00 |
| Labour: replace brake chamber, 1.4 h | 133.00 |
| Part: brake chamber, typed in | 126.75 |
| Total | 335.75 |
Truck out of service
Inside each work order
Lead mechanic plus helpers
One lead owns the job and assistants can join it. The lead is sent a text and an email and accepts the work.
Time on the job
Mechanics clock in and out with their own timers, or add time by hand when a timer was missed. Each mechanic’s hourly rate prices those hours into the labour total.
Parts used
Key in the parts that went into the repair. Premium adds picking from your parts stock, which lowers the count, and adding tires to the job.
Notes and pictures
Every comment triggers an email alert. Before and after pictures come straight from the phone camera, so the office can see the cracked hose from a desk.
Off dispatch, then back
Set the work order to out of service and the truck drops off the dispatch board with its downtime showing. Once the work order closes, the driver gets a back-in-service email.
Parts delays without the phone calls
A repair that drags on is usually waiting for something from the supplier. Switch the job to waiting for parts and the person who created the work order gets an email, so dispatch learns why T-219 has not left the bay without coming out to ask.
Once the part arrives and work starts again, an email and a text go to the lead mechanic. Hours logged before the delay remain on the work order, and the final parts and labour figures reflect the entire repair, not just the last shift.
A repair record your unit file can use
National Safety Code Standard 11 expects each vehicle file to show the date and nature of every repair and maintenance job, with the parts and invoices behind it, and the odometer at each service or repair. A completed work order holds the job, the mechanics, their time and the parts, and closing it also updates the truck’s odometer reading.
Each work order prints as a PDF for the unit’s file. If you run PM schedules, the daily job creates the PM work orders too, one per due schedule and never a duplicate, and finishing one sets its schedule to the next due date and reading. There is no sticker to reset after T-226’s oil change.
How it works
How a job moves
- 1
Create it
Pick the unit, job type and priority; schedules that come due get their PM work order from the daily job.
- 2
Assign it
Choose a lead and helpers; the lead is texted and emailed, and accepts.
- 3
Work it
Timers run, parts go on, and comments and pictures follow the job as it moves.
- 4
Close it
Mark it completed and file the PDF; the driver gets the back-in-service email.
Work orders is included from Pro
Starter
For smaller fleets getting service and inspections organized
$2CADper vehicle
per month
Billed annually, in Canadian dollars
or $2.50 CAD billed monthly
Records, PM reminders and driver inspections for every truck and trailer.
- Truck and trailer records with documents
- PM schedules by days and kilometres or miles
- Due and overdue reminders by email
- Driver trip inspections in the Driver app
- Registration, insurance and periodic inspection renewals
- Odometer from your Motive, Samsara or Radical ELD
Pro
For fleets that run their own shop or mechanics
$3.50CADper vehicle
per month
Billed annually, in Canadian dollars
Billed annually only
Includes this feature
Everything in Starter, plus the shop:
- Work orders with statuses and priorities
- PM work orders opened automatically
- Mechanic role, job assignment and labour timers
- Out-of-service downtime on the dispatch board
- Outside shop invoices read by AI
- Cost per vehicle as a page, CSV and PDF
Premium
For fleets that stock parts and track tires and warranties
$5CADper vehicle
per month
Billed annually, in Canadian dollars
Billed annually only
Includes this feature
Everything in Pro, plus parts and tires:
- Parts stock with reorder points
- Parts picked onto work orders adjust stock
- Low-stock email and AI invoice restocking
- Tire positions, tread readings and retreads
- Warranty expiry emails by date and mileage
- Quebec SAAQ PM inspection forms
Prices are per truck or trailer, per month, in Canadian dollars (CAD), before tax. Every RigMD account is set up by our team: tell us about your fleet on the contact page and we will confirm your plan and price before anything is billed.
Questions, answered
Are work orders on Starter?
No, they start on Pro. Pro covers work orders, a lead with assistants, labour timers, parts typed in by hand, pictures and PM work orders from the daily job, and Premium adds parts picked from stock and tires. See pricing.
Do mechanics see repair costs?
No. Parts and labour totals stay with the office; mechanics see the job without the money. More on the mechanics page.
How is labour recorded?
With a start and stop timer for each mechanic, or a time entry added by hand. The mechanic’s hourly rate then prices it into the labour total.
Does PM create its own work orders?
On Pro and Premium it does. The daily job opens a single work order for each schedule as it comes due, and completing it moves that schedule ahead to its next date and reading.
Is there a printable copy?
Yes. Each work order produces a PDF you can print, keep in the unit’s file or pass along.
Related features
Mechanics
Give each job a lead mechanic and helpers, time their labour, and keep repair costs in the office.
Parts inventory
Stock counts, bin locations and reorder points that move as parts are picked onto work orders.
Maintenance costs
Maintenance spend for each truck and trailer, combining your own work orders with outside invoices, ready to export.
Put the next repair on a work order and watch it through.
Tell us about your fleet and we will set up your RigMD account.